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Common Problems

1. Q: The focus on my camera is going out, how to refocus it?
    A: Most of the cameras we carry have a locking screw on the focus adjust area of the lens. Take apart the camera carefully and near the lens there should be a set screw. Loosen the screw and adjust the focus of the lens by turning the lens left and right. Once you get the focus right, tighten the screw back down.

2. Q: Why is my camera showing all white when it's in night vision mode?
    A: The LED light is reflecting off the dome of your camera and blinding your lens.To correct this problem, please remove the dome/lens cover and pull the little foam gasket around the lens out until it is flush with the inside of the dome/lens cover.This will block the IR lighting from reflecting back into the lens and blinding it.

3. Q: When trying to connect remotely to my DVR, I receive the error: "Connect Failed!(2) Reason: (-3) no stream timeout". How do I fix this?
    A: The two most common underlying causes are as follows:
The DVR is not configured correctly on the local area network.
The DVR is configured correctly on the local area network, but the streaming video port is blocked.
If a computer on the local area network cannot connect to the DVR from, verify that the DVR network settings are configured correctly.
If a local connection can be established, confirm the port forwarding rules on the router

4. Q: I can get connected to my DVR over the Network, but all I see is a Black Screen. What can be causing this?
    A: If you are getting a black screen when connected to the DVR over the local network or remote locations, there could be a couple of things wrong.
First, double check your firewall and make sure it's not blocking the video stream port for the DVR. Any easy way to fix this (if you use Windows Firewall) is to use an exception. Create a custom setting for the port in the exception list and that can fix this issue.
Another thing to check is to make sure that your Video Card Drivers are installed correctly. Because video streams use DirectX, it's important to use updated drivers and compatible video cards. To check this, click Start-> Right-click on My Computer and choose Properties, click on the Hardware Tab and then click Device Manager. In here click the Plus + sign next to Display Adapters. If this says "Standard Driver Display Adapter" then that can be causing you problems also. Try finding the Drivers of the Brand and Model of the Video Card.
Make sure to update DirectX. If you do not have DirectX 9.0c installed, try upgrading to that and it will install the updated ActiveX controls and can also fix this issue.

5. Q: The DVR is locked up. Why can't I get into the Menu when my DVR is recording?
    A: First you will need to press Stop, and then press Menu to change settings.

6. Q:When I turn on my DVR it says "No Hard Drive is Detected." What do I do now?
    A: Sometimes during shipment connections can become loose. Turn your DVR off. Using a Philips screwdriver, remove the cover of the DVR. Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board. Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).

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